Refund & Return Policy

1. Cancellation Before Dispatch

A regular product order may be cancelled before shipping processing through the order page or Customer Service. Refunds are issued to the original payment method. Fan-event products are subject to Section 3 below.

2. Change-of-Mind Returns

Unless applicable law provides otherwise, a customer must give notice of return within seven days from the later of receiving the contractual information or receiving the goods and send the goods back without undue delay after receiving return instructions. The item must be returned in its received condition with all components, photocards, pre-order benefits, gifts, and packaging. For a change-of-mind return, the customer bears the actual round-trip shipping cost and any international transport or customs cost already incurred, to the extent permitted by law.

3. Return and Cancellation Restrictions

To the extent permitted by law, change-of-mind returns may be restricted when goods are lost or damaged through the customer's fault; use or partial consumption has materially reduced value; time has made resale impracticable; sealed packaging of reproducible media such as CDs or DVDs has been opened; seals on cosmetics or hygiene products have been opened; goods are made-to-order or personalized; or fan-event entry processing has been completed and an event opportunity has already been allocated. The applicable restriction and cutoff time will be clearly disclosed before purchase on the product page.

4. Defective or Incorrect Items

If an item materially differs from its description or the contract, the customer may request a return or exchange within three months after receipt or within thirty days after discovering the issue, whichever period ends first. The Company bears reasonable return shipping in such cases. Minor print variations, fine scratches, or packaging pressure marks inherent in manufacturing or distribution that do not materially affect essential use or value may not constitute a defect, without limiting mandatory rights.

5. How to Request a Return

Email info@interasia.com with the order number, a description, and clear photos of the item, outer carton, and shipping label. Report damage or missing items as soon as reasonably possible and retain the item and packaging until review is complete. Follow Customer Service instructions for the return address and carrier. Unauthorized or collect-on-delivery returns may be delayed and may create additional charges.

6. Refund Timing

The Company will refund or take the steps necessary to refund within three business days after receiving the returned item. The payment provider, card issuer, or bank may require additional processing time. If only part of an order is returned or benefits and gifts are missing, the reasonable value of items not returned may be deducted where permitted by law.

Customer Service: info@interasia.com / +82-2-2039-2500 (Mon–Fri 10:00–17:00, break 12:00–13:00 KST)